This service enable Mobile Network Operators (MNOs) agents exchange float/e-value for physical cash at any NMB branch.

This means MNOs agents with cash can visit NMB branches to get e-value for their respective MNOs agents with e-value can get cash at NMB branches.

Please note, at the moment this service is available to Airtel Money and Tigo Pesa agents only.

Agent buying MNO e-value in exchange of cash

Transaction process

  • MNO’s agent walks into an NMB branch, fills bank deposit slip indicating their Agent ID, gives cash to the bank teller for deposit in exchange of e-value
  • Bank teller verifies the detail, if details above are correct, MNO’s agent receives e-value equivalent to cash deposited.

Agent withdrawing cash in exchange of e-value

Transaction Process

  • MNO’s agents initiates transaction from their MNO’s agent menu, select NMB as bank then select an amount they want to withdraw; then,
  • MNO’s system sends an SMS to their agent, the SMS will contain the transaction reference number
  • MNO’s agent walks in NMB branch, fills bank cash withdrawal slip quoting the transaction reference number, amount and signs the bank slip.
  • Bank teller verifies the detail, if details above are correct, MNO’s agent receives cash equivalent to e-value withdrawn.