It is an enhancement of the present NMB Wakala, by which an agent will be using a mobile phone to offer banking services.


  • The Bank targets greater financial inclusion and digital usage
  • Support with transaction migration to alternative channels from Branch
  • To offer more employment opportunities across the country

Agent Requirements

  • Mobile phone(Smart phone or Kitochi)
  • Active business license
  • National ID
  • Permanent premises

Note: Other terms and conditions applies.

Types of Transactions NMB Pesa Wakala

NMB Pesa Wakala now allows bank wakalas to use their own mobile phones to provide:

  • Cash deposits
  • Cash withdraws

These transaction services are done through their phones similarly to telecom wakalas.

NMB Pesa Wakala Branding

How to withdraw:

  1. Dial *150*66#
  2. Enter PIN
  3. Choose Number 4. Withdraw Cash
  4. Choose number 1. NMB Wakala
  5. Choose number 1. Account to withdraw funds
  6. Enter Agent Withdraw number
  7. Enter Amount
  8. Choose 1. To confirm.
  9. You will receive SMS with OTP to withdraw.