Head Office

Head Office
Ohio Street/Ali Hassan Mwinyi Road
P.O. Box 9213 Dar es Salaam, Tanzania 

Head Office Working Hours
Monday - Friday
0800hrs to 1700hrs


Branch Working Hours
Monday - Friday 
0830hrs to 1630hrs

0830hrs to 1230hrs

1000hrs to 1400hrs
Except NMB Mlimani City and Rock City which open up to 1600hrs 

Contact Center

Contact Center Working Hours
Monday – Friday
0700hrs to 2200hrs

Saturday – Sunday 
0700hrs to 2000hrs

Public Holidays
0700hrs to 2000hrs 

Customer Satisfaction

In case you are not served as per our commitment, please read our escalation process here 

Following the escalation process and if you are not satisfied with the way the bank has responded and resolved your complaint you can escalate it to Bank of Tanzania (BOT) by filling the attached form here