Head Office

NMB Bank
Head Office
Ohio Street/Ali Hassan Mwinyi Road
P.O. Box 9213 Dar es Salaam, Tanzania 

Head Office Working Hours
Monday - Friday
0800hrs to 1700hrs

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Whistle Blowing

Report misconduct – Anonymously

Report the following: Theft, Fraud and Forgeries, Bribery and Corruptions, Cyber Crime (such as password sharing), Nepotism and all other related wrongdoings you witness at NMB.

Report through the Deloitte Tip Offs Anonymous Hotline (External reporting) 

Toll Free No - 0800780026
“Let us call you number” +27 11 929 3413
Email This email address is being protected from spambots. You need JavaScript enabled to view it.
You can also visit www.tip-offs.com

Contact NMB Directly (Internal reporting)

Toll Free No - 0800751000
The NMB website: https://www.nmbbank.co.tz
The NMB Intranet for Staff: http://sharepoint_app.nmbtz.com/SitePages/Home.aspx
The NMB Special E-mail Account: This email address is being protected from spambots. You need JavaScript enabled to view it.

By Post:

Managing Director (Envelope marked "strictly private and confidential")  
NMB Head Office,
P. O. Box 9213,
Dar es Salaam,
Tanzania.

Branches

Branch Working Hours
Monday - Friday 
0830hrs to 1630hrs

NMB Mlimani City and Kahama Business Centre Branches
Monday - Friday
1000hrs to 1900hrs

NMB Congo Branch
Monday - Friday
0800hrs to 1900hrs

Saturday
0830hrs to 1230hrs
Except NMB Mlimani City and Rock City which open from 1000hrs to 1600hrs

Sunday
1000hrs to 1400hrs
Except NMB Mlimani City and Rock City which open up to 1600hrs 

Locate your nearest NMB Branch 

Contact Center

Contact Center Working Hours
Monday – Sunday
0700hrs to 2000hrs (including public holidays)

Call us on our toll free number 0800 002 002

Chat with us on our WhatsApp number 0747 333 444

Customer Satisfaction

If you are not satisfied with the way your query or complaint was handled, please follow the escalation matrix here.
For Swahili version, click here.

Following the escalation process and if you are not satisfied with the way the bank has responded and resolved your complaint you can escalate it to Bank of Tanzania (BOT) by filling the attached form here