Head Office

NMB Bank
Head Office
Ohio Street/Ali Hassan Mwinyi Road
P.O. Box 9213 Dar es Salaam, Tanzania 

Head Office Working Hours
Monday - Friday
08 am to 5pm

Tel: +255222322008/9
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Branches

Branch Working Hours
Monday - Friday 
0830hrs to 1630hrs

NMB Mlimani City and Kahama Business Centre Branches
Monday - Friday
1000hrs to 1900hrs

NMB Congo Branch
Monday - Friday
0800hrs to 1900hrs

Saturday
0830hrs to 1230hrs
Except NMB Mlimani City and Rock City which open from 1000hrs to 1600hrs

Sunday
1000hrs to 1400hrs
Except NMB Mlimani City and Rock City which open up to 1600hrs 

Locate your nearest NMB Branch 

Contact Center

Contact Center Working Hour

Monday – Sunday
24 hours (including public holidays)


Call us on our toll free number 0800 002 002

Chat with us on our WhatsApp number 0747 333 444

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Complaint Procedure

If you are not satisfied with the way your query or complaint was handled, please follow the escalation matrix here.

Following the escalation process and if you are not satisfied with the way the bank has responded and resolved your complaint you can escalate it to Bank of Tanzania (BOT) by filling the attached form here