Head Office

NMB PLC
Head Office
Ohio Street/Ali Hassan Mwinyi Road
P.O. Box 9213 Dar es Salaam, Tanzania 

Head Office Working Hours
Monday - Friday
0800hrs to 1700hrs

Whistle Blowing

Report misconduct – Anonymously

Report the following: Theft, Fraud and Forgeries, Bribery and Corruptions, Cyber Crime (such as password sharing), Nepotism and all other related wrongdoings you witness at NMB.

Report through the Deloitte Tip Offs Anonymous Hotline (External reporting) 

TTCL Toll Free No - 0808110088,
“Let us call you number” +27 11 929 3413
Email This email address is being protected from spambots. You need JavaScript enabled to view it..
You can also visit www.tip-offs.com

Contact NMB Directly (Internal reporting)

0658 751 000 Tigo
0779 751 000 Zantel
0685 751 000 Airtel
0800 751 000 Vodacom
The NMB website: http://www.nmbbank.co.tz
The NMB Intranet for Staff: http://internalweb.nmbtz.com/Pages/Default.aspx
The NMB Special E-mail Account: This email address is being protected from spambots. You need JavaScript enabled to view it.

By Post:

Managing Director (Envelope marked "strictly private and confidential")  
NMB Head Office,
P. O. Box 9213,
Dar es Salaam,
Tanzania.

Branches

Branch Working Hours
Monday - Friday 
0830hrs to 1630hrs

Saturday
0830hrs to 1230hrs

Sunday
1000hrs to 1400hrs
Except NMB Mlimani City and Rock City which open up to 1600hrs 

Contact Center

Contact Center Working Hours
Monday – Friday
0700hrs to 2200hrs

Saturday – Sunday 
0700hrs to 2000hrs

Public Holidays
0700hrs to 2000hrs 

Customer Satisfaction

In case you are not served as per our commitment, please read our escalation process here 

Following the escalation process and if you are not satisfied with the way the bank has responded and resolved your complaint you can escalate it to Bank of Tanzania (BOT) by filling the attached form here