The Medium Term Plan (MTP) which ran between 2010-2015 had significant results and created a strong platform for the next growth stage:

Operational Efficiency

• Installed a newly upgraded & powerful core banking system
• IT infrastructure re-mediation project
• Built a state of art tier 3 data centre to power our IT platform
• Revamped NMB mobile: Entered strategic partnerships with mobile network operators (MNOs) to allowed fund transfers between customers’ NMB accounts and MNO mobile wallet accounts
• Piloted NMB Wakala as part of the Agency Banking strategy which aims to create a dedicated network of NMB agents that will be able to provide basic banking services to our customers

Customer Centricity

• Restructured to three business units; Retail, Wholesale & Treasury. Previously, Wholesale Banking and Treasury were not distinct divisions
• Developed an attractive suite of corporate banking products. This enabled us to capture a significant portion of the local corporate banking market

Facilities

• Implemented ‘Sura Mpya’, a project to redesign and refurbish the entire branch network
• Designed and constructed the new corporate headquarters