General

• 1. What is NMB MKONONI?

  NMB MKONONI is a new brand name of both NMB MOBILE and CLiK

• 2. Why the name change?

  The NMB Mobile name was not resonating with customers and therefore was renamed NMB Mkononi to make it more relevant in the market and communicates that all banking services can be accessed in the palm of your hand.

• 3. Who qualify NMB MKONONI?

  NMB Customers with NMB ATM cards can register for NMB Mkononi

• 4. If I was registered with NMB MOBILE, do I need to re-register on NMB MKONONI?

  No. You do not need to re-register again.

• 5. Do a customer have to register for this service?

  Yes, a customer needs to register at any NMB ATM with his ATM card.

Features

• 1. How can a customer access menu for NMB MKONONI?

  Customer should dial *150*66#

• 2. What are the features of NMB MKONONI?
  • - Display account balances and details in real-time.
  • - Ability to send money to other Banks, NMB Accounts and MNOs instantly.
  • - Complete online funds transfers and external transfers.
  • - Withdraw my cash any time anywhere.
  • - Paying different Bills.
  • - Get forex info and transfers.
  • - Send or receive secure messages checking.
  • - Provides ability to withdraw without ATM Card

Fuction

• 1. Can I access NMB MKONONI while I am overseas?

  YES, as long as you have a Tanzania number with activated Roaming service.

• 2. Can I access NMB MKONONI with overseas Number?

  No, you need number of local operators i.e. Tigo, Vodacom, Airtel, Halotel, TTCL and Zantel.

Security

• 1. I have forgotten my NMB MKONONI PIN how can I obtain it.

  If you have forgotten your NMB Mkononi PIN code, please visit our nearest ATM reset. Note: NMB Mkononi PIN code cannot be given through telephone for security reasons.

• 2. Can I change my NMB MKONONI PIN?

  Yes you can change PIN at your NMB Mkononi by dialing *150*66#.

• 3. Will I be able to receive alerts for every transaction I make?

  Yes, you will be able to receive alerts for every transaction you made; sending /receiving money or bills payments.

• 4. How safe is my money?

  Your money will be safe in the banking system, and no one else except yourself can access it. Just do remember to keep your Mobile PIN and ATM PIN to yourself.

Support

• 1. How can I contact for help regarding NMB Mkononi?

  Contact us by clicking the top left navigation icon. You may also call our free contact center line 0800002002 or Email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

New Update

• 1. Do I need to uninstall CLik App to install NMB Mkononi?

  No, you only need to update current App.

• 2. How to Update

  Go to play store(Android) or APP store(IOS), search NMB Mkononi then click update.