FAQs FOR NMB PAY CUSTOMERS

  1. Where can I access information about NMB Merchant solutions?
    You can access information about NMB Merchant solutions on our website (www.nmbbank.co.tz), our mobile application (NMB Mkononi) or by visiting our nearest branch.
  2. What do I need to become a Merchant?
    • All business entities qualify to become merchants. Below are some examples of the segments;
      • Retail stores
      • Supermarkets
      • Government entities
      • Education facilities
      • Restaurants selling online
      • Travel and tour operators
      • Hotels and lodges
      • Boutique shops
      • Gallery shops etc.
    • You’ll need to follow below steps to become a merchant:
      • Open an Account with NMB (For Non- Account Holders)
      • Have a running website which is security protected
      • Fill application forms
      • Fill merchant agreements
      • Provide Business License
      • Provide TIN Certificates
      • Provide copy of IDs for all Signatories: Driver’s license or passport copies
      • Provide certificate of registration where applicable
      • Provide certificate of incorporation where applicable
      • Provide extract of registrar showing name change where applicable
      • Provide Board resolution showing signatories authorized to run the merchant account
      • Provide Memorandum of Understanding.
  3. Where do I apply to become a Merchant?
    You can visit any NMB Bank branch that is close to your business, call us on our toll-free number 0800 002 002 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

  4. How do I get to set up as a Merchant?
    After you provide the necessary information, your application will be processed by the bank. You will be assigned with a technical expert to take you through the integration stage. After completion of that phase, you will be able to do transactions on production and necessary training will be conducted for you to be able to navigate the admin portal.


  5. What is the first thing that happens after I become a Merchant?
    Once you become a merchant, we train you to understand the fundamentals of card acceptance and best practices.

  6. What are the key things needed to manage a Merchant business successfully?
    A merchant needs to have a secure running website that is protected, an IT expert who will be able to read APIs shared by the bank for integrated solutions, and products and services sold should match the business license requirements.

  7. How do I handle my own problems?
    The relationship manager normally solves all troubleshooting procedures or you can directly contact This email address is being protected from spambots. You need JavaScript enabled to view it. further assistance.

  8. How do I manage customer problems?
    All customer problems that need quick fix can be shared to your designated relationship manager. You can also reach out to our contact center through our toll-free number 0800 002 002 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. further escalation if quick fix is not successful.

  9. Does the NMB Pay merchant contract ever expire?
    There is no renewal until termination or upon regulation change instructed by the central bank.

  10. Can I terminate my NMB Merchant contract?
    Yes, a merchant can exit after providing a 30-day notice to the bank.