POSTED ON 09 APR, 2025

At NMB Bank, we are dedicated to maintaining transparency and accountability regarding our financing of clients’ projects and business activities. We have implemented a Grievance Redress Mechanism (GRM) to address any concerns that individuals, the local community and other stakeholders may have regarding such projects and business activities efficiently.  Admissible Grievances:The following types of complaints or grievances regarding our clients’ projects and business activities can be processed through our environmental and social grievance redress mechanism:  Negative environmental impacts  Social concerns, including regarding project staff and negative impacts on local communities. How to Submit a Grievance:We offer a variety of accessible channels for submitting grievances: Online Portal: Navigate to the "Grievance Redressal" section www.nmbbank.co.tz/grievance-redress-mechanism  to fill out and submit an online grievance submission. Email:  Download the grievance submission and send the form together with additional detailed information if available about your grievance to our dedicated email address: This email address is being protected from spambots. You need JavaScript enabled to view it. document.getElementById('cloakb0496a836278f7e397dd7b7098b75cd6').innerHTML = ''; var prefix = 'ma' + 'il' + 'to'; var path = 'hr' + 'ef' + '='; var addyb0496a836278f7e397dd7b7098b75cd6 = 'tuambie' + '@'; addyb0496a836278f7e397dd7b7098b75cd6 = addyb0496a836278f7e397dd7b7098b75cd6 + 'nmbbank' + '.' + 'co' + '.' + 'tz'; var addy_textb0496a836278f7e397dd7b7098b75cd6 = 'tuambie@nmbbank.co.tz ';document.getElementById('cloakb0496a836278f7e397dd7b7098b75cd6').innerHTML += ''+addy_textb0496a836278f7e397dd7b7098b75cd6+''; In-Person: You may visit any of our branch offices to complete and submit a grievance submission form in person at the customer service desk. Hotline: Call our dedicated grievance hotline number 0800002002 to speak with a representative who will guide you on how to obtain and submit the grievance submission form.  Grievance Information  The following information (included in the grievance submission form) relating to the grievance should be provided: Name and contact information of complainant, unless the complainant wishes to remain anonymous. If the complainant is a legal entity, then the contact information of the representative should be indicated. The name of client undertaking the bank-financed project or business activity and if applicable, the name of the project, to which the complaint relates Description of the concern relating to the project or business activity. Specific redress/resolution sought Any information or supporting documentation deemed appropriate by the complainant(s) Grievance Process and Timelines: Acknowledgment: We will acknowledge receipt of your grievance within seven (7) business days, and in the acknowledgment outline the next steps and an estimated time for conclusion of the redress process. Such acknowledgment will be applicable if the complaint is not anonymous. Review and Evaluation: Our grievance redress team will review and evaluate the grievance, initiating investigations and liaising with the client in question as necessary. Resolution: We aim to resolve grievances within the indicated timeline, which will be dependent on the complexity of the issue. Feedback: After resolution, you will receive a written response outlining the findings and any resolution actions taken or to be undertaken. Please note that the response cannot contradict bank-client confidentiality agreement and any other banking confidentiality laws. Steps to take if you are not satisfied with the outcome of the redress process: If you remain unsatisfied with the proposed resolution, the process can be reopened at the Bank’s discretion for further examination and resolution Download Grievance Form   

POSTED ON 18 OCT, 2024

Forward Contract Quotes (USD/TZS) 14 Days 1 Month 3 Months 6 Months Bid Ask Bid Ask Bid Ask Bid Ask 2,700.45 2,766.54 2,733.00 2,804.46 2,761.89 2,861.81 2,828.20 2,905.33 Forward Contract Quotes (EUR/TZS) 14 Days 1 Month 3 Months 6 Months Bid Ask Bid Ask Bid Ask Bid Ask 3,059.32 3,167.25 3,094.83 3,209.64 3,122.44 3,271.33 3,189.80 3,310.00 Swaps Quotes (USD/TZS) 14 Days 1 Month 3 Months 6 Months Bid Ask Bid Ask Bid Ask Bid Ask 0.45 41.54 33.00 79.46 61.89 136.81 128.20 180.33 Swaps Quotes (EUR/TZS) 14 Days 1 Month 3 Months 6 Months Bid Ask Bid Ask Bid Ask Bid Ask (0.68) 47.25 34.83 89.64 62.44 151.33 129.80 190.00   Terms and Conditions Apply 

POSTED ON 03 JUN, 2024

NMB Jiwekee is a digital retirement savings product designed to offer a flexible and convenient saving plan for individual Tanzanians as they prepare for a financially secure future. This innovative product aims to assist self-employed individuals, business people, farmers, and two/three-wheeler operators, among others, who are not part of the formal retirement savings system. This product is not limited to the self-employed; it is available to any individual who wishes to save for the future. Features of NMB Jiwekee Subscription via NMB MKONONI.  ⁠Ability to set and change the contribution percentage (from 1% to 100%) to NMB Jiwekee instantly via NMB MKONONI. ⁠Minimum tenure of 5 years. ⁠Ability to pause and resume contributions at one's convenience depending on their needs at the time. This allows customers the flexibility to stop contributing without unsubscribing from the service. ⁠NMB Jiwekee will not allow any withdrawals to facilitate savings behavior. ⁠Ability to request a Jiwekee statement (to see contributions) through NMB MKONONI. Earn up to 5% credit interest. ⁠Ability to deposit to NMB Jiwekee from other banks, Mobile Network Operators, and from any of our channels. ⁠Life insurance cover at no additional cost where upon death or permanent total disability, a customer will receive double their balance, with a minimum of TZS 2 million and a maximum of TZS 50 million. This is underwritten by Metro Life Insurance. ⁠Ability to unsubscribe from NMB Jiwekee via NMB MKONONI, and the saved funds will be credited into the customer’s account. Benefits of NMB JIWEKEE NMB Jiwekee will offer you differentiated benefits as you prepare for retirement. Below are the benefits:⁠ ⁠Flexibility to; Decide the amount to save from every incoming fund. Flexibility to pause contributions to NMB Jiwekee without canceling the service, then resume at any time and continue saving. ⁠Affordability: You can save any amount depending on the percentage you set. Convenience: You can subscribe and unsubscribe from NMB Jiwekee as needed through NMB Mkononi (less paperwork and time) and conveniently view your contribution statement from NMB Mkononi at any time. How to access NMB Jiwekee Dial *150*66#, then Extra Services> Jiwekee > Register and proceed to choose the percentage you would like to set aside or use NMB Mkononi App. For more assistance, please visit your nearest NMB branch or call our toll-free number– 0800 002 002.

POSTED ON 04 JUN, 2024

 

POSTED ON 24 APR, 2024

Furahia rejesho la hadi 10% ukilipa kwa kutumia NMB Mastercard au Lipa Mkononi (QR) katika maeneo yafuatayo kila Ijumaa ya mwisho wa mwezi: S/N Merchant Name Discount Location 1 Puma Upanga Dar 10% Dar es Salaam 2 Puma Ocean Road Dar 10% Dar es Salaam 3 Oryx Mwenge Dar 10% Dar es Salaam 4 Olympic Petroleum 10% Mwanza 5 Puma Moshi Posta 10% Moshi 6 Manjis Petroleum Arusha 10% Arusha 7 TheFM Filling station Singida 10% Singida 8 Manyanya Oil 10% Tunduma 9 Paris Bar & Restaurant Lindi. 10% Lindi 10 Amazon Service Station Tabora. 10% Tabora 11 Juliana Pub Dar 10% Dar es Salaam