Features of Fast Track
- Key guidelines on what is expected when we serve Fast track customers
- Dedicated teller counter/cubicle to serve fast track customers
- Applicable to all branches with more than 4 teller cubicle
Fast Track offers the following benefits
- Free service (No extra cost)
- Flexibility and convenience
- Issued with special card (Fast track card)
- Access to our call center through priority number +255 22 216 1888
- Extended branch operating hours by 30 minutes
- Free e-statement
- Commitment to acknowledge - customers' complaints are received within 24hrs and feedback is provided within 3 days
- Commitment to serve specific 10 services within the following TAT:
- A/C Opening (30mins)
- ATM Card & Pin Issue (10mins)
- Cheque book Issue (5mins)
- Bank Statement (5mins)
- Balance Enquiry (1Min)
- Cash Deposit/Withdrawals (3-15mins)
- Cheque withdrawal (3mins)
- Fund Transfer within (5-10mis)
- In-house Cheque processing (Up to 5mins)
- Answering calls (Within 1min)
- Processing (Up to 5mins)
This service is for:
- Premium/Individual customers with turnover exceeding TZS 500M with average balance of not less than TZS 20M or equivalent in Forex in a period of six months
- Remuneration with the minimum of TZS 5M and SWL facility of/or above TZS 30M or equivalent in Forex.
- Business Customers – SME,SME Plus and SACCOS with facility not less than TZS 30M
- Customers with turnover exceeding TZS 500M or equivalent in Forex
- Customers with average deposit in excess of 20M over a period of 6months or equivalent in Forex
Please visit or contact your nearest NMB branch or contact us on our toll free number – 0800 002 002.
