Kwame is a business and technology leader with over 16 years’ experience in technology and digital transformation. He joined NMB Bank Plc. in 2014 as a Senior Manager in the Service Desk and was later promoted to Head of Service Management in 2017. Prior to joining NMB Bank, he worked for telecommunication companies in Tanzania, including Tigo Tanzania (MIC Group), Sasatel, and Vodacom Tanzania. Kwame holds a Bachelor of Science in Computer Engineering and Information Technology from the University of Dar Es Salaam and a master's degree in business administration and leadership development from Stellenbosch University Business School. He also holds several advanced IT certifications in the areas of IT Service Management, UNIX Operating Systems, networks, project management, databases, Intelligent Network (IN), and value-added systems (VAS).