General

Features

  • 1. What are the new features?
    • - Same login phone number and PIN as your NMB Mobile.
    • - Display account balances and details in real-time.
    • - Ability to transact my money easily.
    • - Complete online funds transfers and external transfers.
    • - Withdraw my cash any time anywhere.
    • - Paying different Bills.
    • - Get forex info and transfers.
    • - Send or receive secure messages checking.
    • - Find an ATM / Branch and wakala – you can use the App to locate the ATM, Branch and Wakala nearest your location.
    • Signing out for my Accounts safety.

    And when you update

    • - Free balance enquire services
    • - Salary advance ,loan balance accessibility ,full loan statement and loan calculator.
    • - Scan to pay using MVISA & Master pass QR payment.
    • - Access to multiple account including current, saving and loan account.
    • - Ability to open the account : Chap chap plus.
  • 2. Is it possible to access multiple accounts through NMB KliK?

    Currently it is not supported but we will have that feature in the near future.

Security

  • 1. I have forgotten my NMB Mobile PIN how can I obtain it?

    If you have forgotten your NMB Mobile PIN, please visit our nearest ATM with your card and you can reset once accessing the ATM. Note: NMB Mobile PIN cannot be given through telephone for security reasons.

  • 2. Can I change my NMB Mobile PIN?

    Yes, you can change it. As an added security feature, you will have an option of changing your PIN as often as you feel it is appropriate. This is done through the bottom bar of your NMB KLiK screen; go to 'More services' then change PIN option is available.

Support

  • 1. How can I contact for help regarding NMB KLiK?

    Contact us by clicking the top left navigation icon. You may also call our free contact center line 0800002002 or Email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • 2. How do I sign out?

    Signing out is easy, please click the navigation bar (the 3 lines at the top left) on your app screen. You will find the dashboard. Go to sign out option and click. You will log out automatic. Note: It is safe to sign out after you complete performing your transactions.

  • 3. What Services can I Get in the App?

    Which ways to transact are available in the App?
    They are many ways to transact your money either by buying airtime, withdraw cash trough ATMs and Wakala, paying your bills, transfer to your mobile operators or banks, paying with visa and Master pass

    How can I know the money is already sent from my account?
    You will be able to receive messages and alert for every transactions made, however for more information call our professional contact center to assist you, dial 0800 002 002.

    I have sent money wrongly, how can I obtain it?
    Your money will never be lost easily, call immediately your mobile operator to suspend the recipient account (wrongly receiver) then after contact our call center 0800002002 to finalize refund process. We always trace back your money. If you have sent to wrong bank account you DON’T need to call mobile operator you just dial our contact center number and we will secure your fund and finalize refund back to your account.

Uses

  • 1. How do I use my favorites?

    When you want to send funds or make payment for the contact that you have saved in favorites; you will just need to select the beneficiary from the list. For example; you don’t need to remember and enter the meter number every time when you are making LUKU payment – this is the new way of banking!

  • 2. Can I be able to receive my e-Statements through the App?

    Yes, you will be able to receive your e-Statement by requesting it through the App. Click the e-Statement button and then provide your email and statement duration. You will receive an email shorty at a touch of a button.

Functionality

New update