I need help with

ATM

  • Loss of ATM card
  • Unauthorized access
  • Cash not dispensed at NMB ATM, 
  • NMB mobile failed transactions or PIN related issues

Call toll-free 0800 002 002 or This email address is being protected from spambots. You need JavaScript enabled to view it. or visit the nearest NMB Branch

  • In case other bank customer transacts at NMB ATM and the transaction fails

Please report incidence to beneficiary bank

  • In case other bank customer transacts at NMB ATM and the transaction fails

Please report incidence to beneficiary bank

  • How do I find an ATM, Branch or Wakala in my area?

Click/tap here

  • How do I change the PIN for ATM card?

Visit any nearest ATM and insert the card in the machine, enter current PIN, select other services then go to change password.

I need help with

NMB Mobile

  • Wrong Transfers 
  • Loss of mobile phone connected to NMB Mobile services. 
  • Failed transactions
  • PIN related issues 
  • Suspicious sms alerts

Call toll-free 0800 002 002 or call your mobile operator to block the transaction.

  • How do I change NMB Mobile PIN?

Dial *150*66#, enter your current PIN, select 'Other Services' then follow instructions.

  • How can I check my balance via NMB mobile?

Dial *150*66#, enter your PIN and then select 'Balance Inquiry'.

Download Mobile FAQs here

I need help with

Mastercard

  • Failed online transaction Failed purchase via POS
  • Unauthorized access

Write to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

Other

  • NMB wakala failed transactions and not satisfied with the service given by Wakala

Write This email address is being protected from spambots. You need JavaScript enabled to view it.

  • What is NMB Swift code?

NMIBTZTZ